Policy Bulletin 206 - Complaints and Adjustments
- If the water User believes his meter reading to be in error, he shall present his claim at the Corporation's office before the bill becomes delinquent. Such claim, if made after the bill has become delinquent, shall not be effective in preventing discontinuance of service, as heretofore provided. The water User may pay such bill under protest and said payment shall not prejudice his claim.
- Meters will be tested at the request of the water User upon payment to the Corporation of the actual cost to the Corporation of making the test, provided, however, that if the meter is found to over- or under-register beyond 3 percent ofthe correct volume, no charge will be made.
- Without written authorization, the water User shall not break the meter seal. The Corporation may test or cause to be tested a meter with a broken seal. The water User may be subject to pay the actual cost to the Corporation of making such test.
- In the event a dispute arises on an issue other than meter reading, it shall be first brought to the attention of the Corporation's Manager. If the Manager cannot resolve the dispute, the water User can bring the claim before the Board of Directors.